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      <title>Ontime struggles with volume and remote connections</title>
      <description>We use OnTime at out company for almost a year now - it has a good workflow environment but be warned that it does not scale well at all. We currently have 35 licenses with only 10 to 15 users online at any one time and it struggles.

Also be careful of the sales pitch for using the web or "remote" servers for distributed environments - it works fine with the demo/eval database but slows to a crawl once you start getting a decent amount of items in the database. All you have to do is look at a SQL profiler and you'll see the number of calls made to the DB.

If you profile the web services you'll also see that the web and remote environments have not been optimized at all to batch calls, so as soon as you move to an environment where there is any kind of communication latency (we have users in Singapore and the US connecting to servers in London) it crawls.

Axosoft's support has been less than helpful on this - they strangely do not view these as bugs and instead view this as something we should expect in these environments. We have contacted their support over a number of other things as well and it is surprising how poor it is.

Axosoft's excuse is that we should have found these things out in the eval period, but I don't know how they expected us to scale the data to production environment levels within a 30 day eval period...

We have been forced to revert to using the WinForm client over Citrix for our distributed teams.

Overall - it is a nice application if you have a small team in a single location. But if you have larger teams or people spread out in multiple locations I would avoid it at all costs. 

After only a year in use here we are considering a move to Gemini or Jira which would mean a huge waste of $$ and time on our part, but I guess it is just a matter of "live and learn"!
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      <pubDate>Mon, 01 Aug 2011 05:46:35 -0500</pubDate>
      <link>http://www.userstories.com/reviews/126</link>
      <guid>http://www.userstories.com/reviews/126</guid>
      <dc:subject>OnTime</dc:subject>
      <dc:creator>Bryan Dyck</dc:creator>
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    <item>
      <title>Sudheer</title>
      <description>Very user friendly and the pace at which you can develop products the agile way with a very very intutitive user interface is great. Impressed.</description>
      <pubDate>Mon, 21 Jun 2010 09:47:13 -0500</pubDate>
      <link>http://www.userstories.com/reviews/80</link>
      <guid>http://www.userstories.com/reviews/80</guid>
      <dc:subject>OnTime</dc:subject>
      <dc:creator>Sudheer Raju</dc:creator>
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