ScrumDesk
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NP Score: 44 Based on 9 reviews 
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Torin | |
| September 25, 2008 | ||
| Commercial, Free | ||
| Hosted/Installable | ||
| Windows | ||
| Native, TFS Plugin |
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Net Promoter Score Definition
Net Promoter Score (NPS) is an attempt to distill into a single value, what users of a company’s products think of it. Users are asked a single question along the lines of “How likely are you to recommend this product to a friend or coworker?”, which is the question used by the UserStories.com website. A product’s NPS is determined by subtracting the percentage of people unlikely to recommend the product (0-6) from those likely to do so (9-10). A more detailed description including examples is also available.
